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Auto Pay / Recurring Payment Setup Instructions

If you would like to set up auto payments for all FUTURE invoices, please make sure it is set up prior to the invoice being created. This means if you already have your current invoice, you will need to make a one-time payment for the current balance due first. The auto payment you set up will start with the next statement you are invoiced. **PLEASE BE ADVISED THAT WASTE CONNECTIONS DOES NOT MANAGE CUSTOMER ONLINE ACCOUNTS.** You may contact our office for assistance in managing your account, however updating payment information, including stopping auto payments on inactive accounts is the responsibility of the account holder.

  1. Go online to myaccount.wasteconnections.com
  2. First time users will need to register by clicking the "Register Now" button. Registration requires an account number and invoice number. Existing users may log in with your current User Id and Password & skip to step 5 (no payment method saved) or step 7 (payment method saved).


  3. First time users will be prompted to enter various information including your account number and invoice number, create a user id and password, and select your preferred notification settings.
  4. The 5th step in registering your account prompts you to add a payment method. Add the payment account (credit card or bank account) that you want your payment to be taken out of by clicking the blue "Add Payment Method" button.
  5. Existing customers without a payment method saved, log in and select "Payment Methods" in the blue header and continue following instructions.


  6. A new screen will pop-up. Choose a credit card or bank account and fill in the banking information. Note: For new users, after saving, the pop-up screen will close and redirect you to the last step in registration, setting up an auto payment. After registration is complete, you will be redirected to the login screen.


  7. Existing customers with a payment method already saved, select the "Auto Pay" tab in the blue header.


  8. You may choose the Automatic or Fixed payment option. The Fixed option will debit your account each month regardless of the amount owed, account status, or bill cycle. The Automatic option allows you to pay either when the bill arrives or "X" number of days before it is due. **Automatic is the recommended choice.**
  9. Ensure the Payment Method is correct. If not, you may select from the drop-down option of payment methods (if you have more than one payment method saved) or click add payment method to add a different debit/credit card or banking account.
  10. Click Setup.
  11. The following message appears confirming the Auto Pay setup has been established. Note: If your account has a balance due, you will be asked to make a payment.